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Frequent Questions 

 

I have shipping questions.
I do not want to pay with a credit card. What are my options?
I don't want to put my credit card on the internet. What do I do?
What is PayPal ?
How long does it take for my order to ship?
What is your return policy?
Do you share or sell your mailing list?
Is your site secure?
I want free samples. Where can I order them?
What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?
How do I know if my order went through?
How come I see papers in your old swatch books but cannot find them on the site?
I want a custom paper product that you do not seem to sell.
Do you only accept orders via the internet?
Why didn't I get a tracking number?
What is the best way to contact you?
Where can I find your company information and address?
Do you sell wholesale?
I made an error on my order and need to change it/I need to change the payment method. Should I start over?
Do you ship to international addresses?
How do I get a shipping price?
I have a resale license. Your cart is charging me tax!
My order arrived damaged or did not arrive at all. What do I do?
Do you offer any coupons and where do I put the code in?
Do you accept Purchase Orders?
Does my Billing & Shipping address have to match?
Do you have printed catalogs?
Still have questions? Please use our Contact Page.

 

I have shipping questions.

We have a comprehensive shipping page.  

 

I do not want to pay with a credit card. What are my options?

We have a page set up to tell you all about payment options. Here is the link: http://capaper.com/payment-options/

 

I don't want to put my credit card on the internet. What do I do?

Feel free to use PayPal, Money Orders, or Checks. Here is a link to the payment options page to help you make the right decision: http://capaper.com/payment-options/

 

What is PayPal  Payments?

PayPal: it is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL Note: In order to pay with PayPal you will need to click the PayPal Express Checkout button.

 

How long does it take for my order to ship?

We process most orders the same day they are placed as long as they are placed before 12:00 noon (Pacific Standard Time). If we are not able to ship your order the same day (due to stock issues or volume of orders) they generally go out the next day. If it will be a longer wait we will email and/or call you. 

 

What is your return policy?

We have a page that explains our policy concerning returns. It is very limited! We ask you to be very certain that what you order is what you want. If you are at all uncertain regarding a product please contact us or send for samples (or both). Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

We never have shared our mailing list or any part of our customer database with anyone. We never will either. Our e-newsletter mailing list is 100% opt-in only. When you place an order with us you have to give us permission to send future emails out to you. If you do not give us permission the only email you will receive is an order confirmation, tracking number email or if there is an issue with the order.

 

Is your site secure?

No the site is not but the shopping carts are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure.

 

I want free samples. Where can I order them?

We no longer send out free samples. The number of requests were overwhelming and the cost was becoming so significant that we were going to have to raise prices. Rather than do that we stopped sending out free samples and started encouraging people to order a sample of the paper instead. Here is a link to the samples order form: SAMPLES

You can also order them on product pages. If you see a paper you like in the Shop By Brands section you will see that the final product listed will always be a sample.

 

What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?

We use a lot of terms that have to do with paper. They are specialized terms that can be confusing to people who are new to the world of paper. To help you gain a working knowledge of these terms we have created The Paper Library. This section of the site has a great deal of information and definitions that will make shopping for paper a lot easier. Here is a link to that section of our site: The Paper Library

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes then chances are that it did not go through properly or your confirmation got caught in your SPAM filter. If no email confirmation shows up you might go back to our site and see if you still have items in your shopping cart. Our site will save the contents of a shopping cart for up to two weeks.

 

How come I see papers in a swatch book but cannot find them on the site?

Unfortunately, paper mills discontinue papers with no notice at all. One day we can order the paper and the next day we can't. When we put our swatch books together in January we try to pick papers that we feel will be readily available throughout the entire year. However, sometimes our best guesses are wrong and a paper will be dropped mid-year. Chances are if you cannot find a paper on our site it is no longer being made at the paper mill. Occasionally we have to drop a paper for other reasons but nine times out of ten it is for the reason given above.

We also made a radical switch in October to using only the Mill Name for papers. You may be used to the "working" name of the paper. For example: White Linen is now Avon Brilliant White Linen.

 

I want a custom paper product that you do not seem to sell.

We can make a lot of strange size cards, tags or other paper items. We are capable of many services including: cutting, scoring, and some hole drilling. Just send us an email with the following information. We do not take on as much custom work as we used to but if you want to see if we can do it please email us the following:

1. Type of paper

2. Number of pieces

3. Describe the item and give sizes- for example "I want a bookmark size 2 x 7 with a hole drilled 1/2" from the top"

4. The date you need the order by

Send this data to CPG@pacific.net

 

Do you only accept orders via the internet?

No we do not, but we recommend placing your order on-line. If you use the shopping cart your order will be accurate with no entry errors. You will know your total and you will also receive the bonus discounts that are built into the shopping cart. Those discounts are only available to on-line shopping cart shoppers!

Here is a link to a page where you can see the other ordering options: http://capaper.com/ordering-options/

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers each afternoon/evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and got an order confirmation but did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net

Further note- if you did not get an order confirmation it is possible that the order was never placed or checkout was not completed.

 

What is the best way to contact you?

The very best way to contact us is via e-mail or Live Chat-Tickets. We check e-mail every two minutes throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net

Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. If you would rather call or do not mind leaving a message for a call back our number is (888) 833-7501. We are open 7 days a week 360 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

Visit our contact page for all the ways to contact us.

 

Where can I find your company information and address?

We have a web page set up with all our contact information. Here is a link to our: Contact Page

 

Do you sell wholesale?

I am afraid we stopped selling wholesale some time ago. Sorry!

You will notice that we do offer free shipping for orders over $100.00 (this is a considerable savings when buying paper) and we also offer excellent bulk discounts on paper items.

Need to open a tax exempt account? No problem! Send us a copy of your resale license and we will open an account for you. CPG@pacific.net

 

I made an error on my order and need to change it/I need to change the payment method. Should I start over?

Please do not start over and place another order. The paperwork on our end is a nightmare. Please send us an e-mail with the changes you need done. We can edit your order on our end. If you need to change the payment method you can give us a call at (888) 833-7501. CPG@pacific.net

 

Do you ship to international addresses?

Yes we do ship to most countries. There are just a few countries that we will not ship to due to insurance reasons. For all the details on International Shipping please visit our shipping page.

 

How do I get a shipping price?

You are going to love this! All you do is put an item in your cart, type in your state and zipcode and hit Estimate Shipping & Tax. The updated shipping price will display below your subtotal. No need to checkout to get a price.

We do not quote shipping via email. We are never as accurate as the shopping cart is.

 

I have a resale license. Your cart is charging me tax!

Tax Exempt Customers you will need to contact us via phone, email or fax. We need a copy of your resale license on hand. We will then create an account for you. When you use that account to place your order the cart will not charge you tax. Keep in mind that only customers with California addresses need to worry about sales tax.

 

My order arrived damaged or did not arrive at all. What do I do?

If your order did not arrive when it was supposed to please email us with your order number and we will look into the situation.

If your box arrived damaged please keep the box, contents and packing. Then send us an email describing the damage. We will then contact either USPS or UPS and start the claim process. Be sure to email us your phone number. CPG@pacific.net

 

Do you offer any coupons?

We do not offer coupons. The cart has discounts built into it that are much better than a coupon. No need to clip or enter anything! Simply shop and let the cart do all the work for you.

 

Do you accept Purchase Orders?

We do accept some purchase orders. Here is a link to a page that goes over PO's: http://capaper.com/payment-options/

 

Does my Billing & Shipping address have to match?

We do not care if your billing and shipping address do not match. However, if you are Paypal user you may find that Paypal does care. If you are running into trouble with Paypal switching your address automatically you may want to choose the regular checkout button and select another form of payment.

 

Do you have printed catalogs?

California Paper Goods no longer offers printed catalogs. There are three main reasons for this:

1. We add and remove items from our website every week. Any catalog would become quickly out-dated.

2. They cost a fortune to produce. There is no way we could keep our prices low and offer a catalog.

3. Printed catalogs are not eco-friendly!

 

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