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Shipping Information 

 

 

UPS- United Parcel Service Shipping

Canadian Shipping

How do I track my package?

General Information (ship time, weekends, etc)

How do I receive free shipping?

 

 

United Parcel Service

UPS Ground (1-7 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships)

UPS 2nd Day Air (delivered in two days)

UPS Next Day Air (10 am delivery the next day M-F)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F)

UPS Next Day Air Saver (delivered next day by the end of the day M-F)

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to place the order before 12:00 noon PST. Orders placed after that time may or may not be able to ship out that same day.

Note 2: UPS will not deliver packages on the weekend and does not count weekend days in their delivery time estimates.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: If you are in Los Angeles, do not choose 3 Day Select or your box will be delayed 1 day! Shipping within CA takes 1-2 days with Ground service (see map below).

 

Canadian Shipping

 

At this time we can only ship to Canada if  you first call into our office. We have had too many boxes come back and it has cost us a fortune. If you are interested in us shipping to your country please give us a call or email us: CPG@pacific.net

 

 

General Shipping Information

If you can't find the answer to your question here be sure to contact us! We are very accessible via phone, email, fax, and mail. We are open 7 days a week to make sure you get the answers you need.

Contact Us Here

Time: We try to ship your order out the same day as long as it comes in before 12 noon (PST). If we are not able to ship it the same day it goes out the next day. If we do not have stock we will call and email you about it before shipping. We do send E-Mail confirmations when the order is placed and ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (888) 833-7501.

Once your box is out the door it can take anywhere from 1 to 6 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground.

 

Tracking: We send out tracking numbers on all boxes. Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there.

 

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 12:00 noon Friday, it will not be processed until Monday morning. There are several US legal holidays that may also delay your box.

Shipping Holidays: Please be aware of UPS holidays. On these days your box will be packed by us but will not go out until the holiday is over.

 

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.

 

 
Order Tracking

You can track your order at this link:UPS (United Parcel Service): http://www.ups.com

We send our tracking on all orders via email. If you do not receive a tracking number be sure to check your SPAM filter. They love to get caught there!

 

 
Free Shipping Special

If your cart subtotal is $100.00 (or more) shipping is free!*

Shipping offer is for Ground Service only. If you choose to rush your order you will forfeit the free shipping on your order.

 

*Location Exclusion: Orders shipping to AK,HI,AS,FM,GU,MH,MP,PW,PR,VI & Canadian orders.

 

 

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